Managers are usually assessed by higher level administrators on a regular basis, that rarely includes input from the people they supervise. That means that their assessment is missing a critical element, the views of their internal customers, their staff.
Large organizations traditionally have standardized evaluation procedures for their managers. As you might suspect, much of that is based on business growth and usually doesn’t include input from the people who report to them. In addition, the assessment is only conducted once a year, which is far too infrequent. Even though the optical business landscape has changed a good deal over the last few decades, optical offices are usually very small businesses staffed by five or fewer people. In these environments, assessment tends to be sporadic, informal, incomplete and sometimes nonexistent.
A white paper by the National Business Research Institute lists 10 Things Employees Dislike About Their Employers.
1. Lack of communication
2. Unfair pay
3. No job security
5. Being under appreciated
6. Being overworked
8. Incompetent managers
9. No opportunity for advancement
10. Having an overbearing boss
Of all these, communication is the
number one problem. Communi-cation in a managerial context means the open, honest and timely sharing of information among team members. This does not happen well in most work environments, including optical offices. Most of the time, it’s simply due to owners and managers not considering what others feel they need to know or should know. One simple way to solve this is to use email and copy everyone who might be affected by the contents of the shared message. Being open and honest with people gains their trust, and for a business owner or manager to be judged as such is the best compliment they could receive.
Some owners and managers resist being assessed by their staff because they feel they’d have to cater too much to them in order to receive a higher score. The other side of the coin is not knowing that your team harbors resentment for one or more of these issues, which allows them to fester, facilitating underperformance, decreased customer service and possibly worse.
However you do it, learning how your team really feels about you and the work environment is an important element in a pleasant and well-functioning office.
email me at email@example.com