New from Solutionreach, SR Conver-sations is a chat feature that enables practices to text with patients without the need for extra equipment or an additional phone number. Incoming messages are synced to a patient database so eyecare professionals (ECPs) will know who is texting, and they can also be categorized by priority and viewed in complete message threads.
ActiveLink Optical is a new marketing tool for ECPs that uses facial-recognition software to match patients to frames based on their face shape. Frame suggestions are then emailed to patients, whose feedback helps tailor future frame suggestions. ECPs using ActiveLink in a trial program saw a 9.6% increase in eyewear sales compared to a control group of same-provider patients.
Opti-Port hosted free seminars in the Opti-Port/CLX Lounge to help ECPs utilize data to beat online competition, increase contact lens revenue and improve capture rate. Guests had a chance to demo the My CL Reorder technology that enables ECPs to adopt an omni-channel approach to selling contact lenses.
The OWA Champagne Breakfast is always a special way to start the show—but this year marked the 20th anniversary of the Optical Women’s Association. Celebrity eyewear designers Coco and Breezy set the tone with a DJ set before the 2017 Award honorees were announced. Kate Renwick-Espinosa, president of VSP Vision Care, received the Pleiades Award; Lorie L. Lippiatt, OD, received the Pyxis Award; and Corinne McCormack, founder and designer of Corinne McCormack, Inc. and vice president of FGX International, received the Pinnacle Recipient 20th Anniversary Award. The event concluded with OWA president Maureen Cavanagh sharing an intimate conversation with special guest Dori Carlson, OD, FAAO, the first female president of the American Optometric Association.
Smart Vision Labs launched SVOne, an iPhone-based refractor, last year. But its splash in New York City became bigger this year when it announced that its device is being employed in select brick-and-mortar shops.
Our own Frank Giammanco, president and CEO of First Vision Media Group, presented the pop-up talk, Smart Eyewear: What You Need to Know. He spoke about technology that’s already out, what’s coming in the near future, and why you’d be smart to make some shelf space for these products.
Joanne Van Zuidam is senior editor, First Vision Media Group.
WHERE TO FIND IT: ActiveLink Optical ActiveLinkOptical.com // CLX System 314.995.9959 • CLXSystem.com // Smart Vision Labs 212.796.6124 • SmartVisionLabs.com // Solutionreach 866.605.6867 • Solutionreach.com